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Refund Policy

Annecy Jewelry Refund Policy

Last Updated: April 5, 2025
Official Website: https://annecyjewelry.online
Customer Service Email: admin@annecyjewelry.online

We strive for your complete satisfaction. If you need to return an item, please review this policy carefully.

1. Eligibility & Timeframe

Returns must meet all criteria:

  • 30-Day Window: Request a return within 30 calendar days of delivery (verified by tracking).
  • Item Condition: Unworn, undamaged, with original tags, packaging, and protective seals intact.
  • Non-Returnable Items: Customized/personalized pieces, final sale items (e.g., limited editions).

2. Return Reasons & Shipping Responsibility

Reason Accepted Shipping Cost Responsibility Notes
Defective/damaged item Yes Annecy Jewelry Full refund + return shipping cost covered.
Incorrect item shipped Yes Annecy Jewelry We’ll cover return shipping and expedite replacement.
Change of mind / Unsuitable Yes Customer Refund excludes original shipping fees.
Customer-caused damage No N/A Not eligible (e.g., exposure to chemicals, physical alteration).

3. Return Process (5 Simple Steps)

  1. Email Request → Contact admin@annecyjewelry.online with:
    • Subject: [Return Request] + Order # + Item Name
    • Order number, reason, photos (if applicable), and contact details.
  2. Await Approval → We’ll email an RA Number and return label (if applicable) within 48 hours.
  3. Ship Item Securely → Use protective packaging. Send to: 
    Annecy Jewelry Returns  
30 N Gould St Ste R  
Sheridan, WY 82801  
United States
    Mark the package with your Order # and RA Number.
  4. Quality Check → Inspection completed within 3–5 business days after delivery.
  5. Refund/Exchange →
    • Refunds: Issued to original payment method (3–14 business days).
    • Exchanges: Shipped immediately with new tracking.

4. Refund Details

  • Full Refund: Item price + original shipping (for defects/errors only).
  • Partial Refund: Original shipping fees deducted for change-of-mind returns.
  • Processing Time:
    • PayPal: 1–5 business days
    • Credit/Debit Cards: 5–14 business days

5. Important Notes

  • Non-Returnable: Worn items, missing tags, >30-day requests, or clearance items.
  • Shipping Insurance: We recommend insured/tracked return shipping (e.g., USPS, FedEx). Uninsured lost packages are not refundable.
  • Policy Abuse: Frequent returns (>3/year) may result in account restrictions.

Questions? Contact us at admin@annecyjewelry.online (Mon–Fri, 9 AM–5 PM MT).
Thank you for choosing Annecy Jewelry — where style meets seamless service.

Pro Tip: Save return tracking numbers for reference. For full policy details, visit Refund Policy.

Key Features:

  • Clear Sections: Bold headings, bullet points, and tables for quick scanning.
  • Actionable Steps: Numbered return process with exact address/email.
  • Legally Compliant: Aligns with e-commerce best practices 3, 8.
  • Brand-Centric: Contact details and shipping policies prominently displayed.

This version omits redundant legal jargon while retaining enforceability. Embed it under "Refund Policy" in your site footer or Help Center.